Tech support service provides up to 60-minutes of on-site tech support for $95/per hour.

Businesses only. We do not offer any home, consumer, or residential services.

Our expert technicians will come to your business to debug and solve your issue(s). Satisfaction guaranteed.

How Does This Work?

After you pay for the service, our technicians will reach out to you and ask you about the issues you are experiencing. Our trained experts will get a basic understanding of what is wrong. We also reference our in-depth service documentation to look for common issues. We then schedule an appointment based on when it is convenient for you to have our technicians in your business. When our techs arrive for your appointment, they will have a good idea of what is wrong and how to fix the issue so they can complete their service work as fast as possible. Most jobs are completed in 1 hour or less.

Common Business and Office Technology We Fix:

• Email Configuration and Issues
  • Email setup (Outlook, Gmail, etc.)
  • Spam filtering
  • Email sync issues (e.g., Microsoft Exchange, Office 365)
  • Password recovery and reset issues
• Networking and Internet
  • Wi-Fi connectivity issues
  • Network setup and troubleshooting
  • Router and switch configuration
  • VPN setup and issues
• Hardware Troubleshooting
  • Printers (setup, drivers, paper jams, network printing)
  • Scanners and multifunction devices
  • Computer hardware (desktop, laptops) repairs or replacements
  • External devices (monitors, external hard drives, keyboards, mice)
• Software Installation and Configuration
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) issues
  • Antivirus software installation and updates
  • Cloud storage (OneDrive, Google Drive) sync issues
  • Custom or industry-specific software support
• Operating System Issues
  • Windows updates and troubleshooting
  • macOS issues
  • System crashes, freezes, or slow performance
  • Blue screen of death (BSOD)
• Data Backup and Recovery
  • Cloud backup solutions
  • External backup setups (NAS, external drives)
  • Data recovery from crashed hard drives
  • Backup scheduling and automation
• Security and Firewalls
  • Malware and virus removal
  • Firewall configuration
  • Security audits and vulnerability testing
  • Password management
• VoIP Phone Systems
  • VoIP phone setup and configuration
  • Call forwarding and voicemail issues
  • Network bandwidth and call quality troubleshooting
• Server Management
  • Active Directory setup and troubleshooting
  • Server maintenance and updates (Windows Server, Linux)
  • Virtualization (VMware, Hyper-V) support
  • Storage and file sharing services
• Cloud Services and SaaS Support
  • Microsoft 365 (Office 365) administration
  • Google Workspace (formerly G Suite) support
  • Cloud application integration (Slack, Zoom, Salesforce)
  • Cloud data migration services
• Remote Desktop and Virtual Private Network (VPN)
  • Remote access setup (RDP, TeamViewer, AnyDesk)
  • VPN connection issues
  • Performance optimization for remote work
• Website and Hosting
  • Domain setup and DNS issues
  • Website hosting and SSL certificate management
  • Website security (firewalls, malware scanning)
  • Content Management System (CMS) issues (WordPress, Joomla)
• Collaboration Tools
  • Microsoft Teams setup and troubleshooting
  • Slack channel configuration and issues
  • Zoom or video conferencing setup
  • Project management tools (Asana, Trello, etc.)
• Mobile Device Management
  • Phone sync issues with email and calendar (iOS, Android)
  • Mobile device security management (MDM)
  • Remote wipe and data protection
• Printer and Copier Support
  • Wireless printer setups
  • Network printing issues
  • Print queue management
  • Toner and ink issues

• General Practitioners (GPs) and Medical Clinics

  1. Electronic Health Records (EHR) and Practice Management Systems
     • Installation, setup, and updates (e.g., EPIC, Cerner, Allscripts)
     • Data migration and EHR system integration
     • Troubleshooting data entry, billing, and patient record issues
  2. Patient Scheduling and Appointment Management
     • Online scheduling software (e.g., Kareo, AthenaHealth) support
     • Syncing appointment data with mobile devices or patient portals
     • Integration of scheduling software with EHR systems
  3. Telemedicine Platforms
     • Video conferencing setups (e.g., Zoom for Healthcare, Doxy.me)
     • Connectivity issues with telehealth platforms
     • HIPAA-compliant remote access support
  4. Medical Device Connectivity
     • Integration of diagnostic tools (ECG, X-ray, blood pressure monitors) with EHR systems
     • Network connectivity for diagnostic imaging systems
     • Data transfer issues between devices and practice management software
  5. HIPAA Compliance and Data Security
     • Secure email encryption solutions
     • Firewall and antivirus setup for patient data protection
     • Regular security audits and vulnerability testing for compliance
  6. Patient Portals and Communication
     • Patient portal setup and troubleshooting (e.g., NextGen, MyChart)
     • Secure messaging systems for patient communication
     • Portal access and password recovery issues
  7. Billing and Insurance Claims Software
     • Medical billing software (e.g., AdvancedMD, DrChrono) setup
     • Insurance claims processing and billing system troubleshooting
     • Data backup and integration with payment gateways
  8. Network and Server Management
     • Secure Wi-Fi setup for medical staff and patients
     • Network security, including data encryption for patient records
     • Server maintenance and updates for practice management software
  9. Backup and Disaster Recovery
     • Cloud backup solutions for patient data and records
     • Data recovery after system crashes or hardware failures
     • HIPAA-compliant backup strategies
  10. Mobile Device Management (MDM) for Physicians
      • Syncing mobile devices with EHR and scheduling systems
      • Secure messaging apps for physician-patient communication
      • HIPAA-compliant mobile data encryption

  Specialists (e.g., Cardiologists, Dermatologists, Surgeons)

  1. Specialized Medical Software
     • Setup and troubleshooting of specialty-specific software (e.g., Cardiology PACS systems, dermatology image analysis software)
     • Integration of specialized equipment (e.g., ECG machines, ultrasound, MRI) with practice management systems
     • Data synchronization with EHR systems
  2. Imaging and Diagnostic Tools
     • Support for PACS (Picture Archiving and Communication System) used in radiology
     • DICOM (Digital Imaging and Communications in Medicine) file handling
     • Imaging software setup (e.g., Merge PACS, Agfa HealthCare)
  3. Medical Equipment Connectivity
     • Connectivity issues between diagnostic machines and computers (e.g., ultrasounds, MRI scanners)
     • Network setup for diagnostic machines and secure data transfer
     • Troubleshooting software updates for connected medical devices
  4. Surgical Planning and 3D Imaging
     • Setup of surgical planning software (e.g., Blueprints, OrthoView)
     • 3D imaging systems for pre-operative analysis
     • Secure transfer and storage of large imaging files
  5. Medical Research and Collaboration Platforms
     • Data analysis tools for clinical research (e.g., SPSS, SAS)
     • Secure file sharing solutions for research data (e.g., cloud-based collaboration tools)
     • HIPAA-compliant sharing of research and patient data with other institutions
  6. Patient Monitoring Systems
     • Support for remote patient monitoring (e.g., glucose monitors, heart rate sensors)
     • Integration of monitoring data into EHR systems
     • Troubleshooting real-time data transfer from wearable devices to clinics

  Dentists and Orthodontists

  1. Dental Practice Management Software
     • Installation and troubleshooting of dental software (e.g., Dentrix, Eaglesoft)
     • Data migration and backup for patient records and treatment history
     • Integration of billing and patient scheduling systems
  2. Digital X-Ray and Imaging Systems
     • Setup and maintenance of digital radiography systems
     • Troubleshooting for intraoral cameras and dental 3D imaging software (e.g., Planmeca, Carestream)
     • Integration of imaging software with practice management systems
  3. CAD/CAM Systems for Dental Prosthetics
     • Support for computer-aided design (CAD) software for dental crowns and bridges (e.g., CEREC, 3Shape)
     • 3D printer setup for dental models and prosthetics
     • Troubleshooting hardware and software issues related to dental milling machines
  4. Patient Communication Systems
     • Automated patient reminder systems (e.g., Lighthouse 360, Weave) setup and troubleshooting
     • Secure patient communication tools and portal access issues
     • SMS and email appointment reminder integration with practice management software
  5. Billing and Insurance Claims Software
     • Dental billing software setup and troubleshooting (e.g., Open Dental, Dentrix Ascend)
     • Integration with insurance claims processing systems
     • Secure payment gateway setup for online patient payments
  6. Patient Education Tools
     • Support for patient education and simulation software (e.g., CAESY Cloud)
     • Integration of educational tools into patient visits (videos, 3D models)
     • Technical support for treatment planning software used during consultations
  7. Office Hardware Maintenance
     • Support for digital scanners, printers, and dental-specific hardware
     • Networked printing solutions for dental office layouts
     • Installation of hardware (e.g., scanners, label printers) for dental lab orders
  8. Intraoral Scanners and Impression Systems
     • Support for digital impression systems (e.g., iTero, 3Shape Trios)
     • Troubleshooting connectivity and image file transfers
     • Software updates and calibration of intraoral scanners

  Cross-Specialty IT Support Needs

  1. Data Encryption and HIPAA Compliance
     • End-to-end encryption solutions for patient data
     • Security audits to ensure compliance with HIPAA regulations
     • Cloud-based secure file storage and sharing setups
  2. Telehealth and Video Consultation Setup
     • Secure video conferencing tools for remote consultations
     • Network optimization for telemedicine usage
     • Troubleshooting connectivity and patient access issues
  3. Backup and Disaster Recovery
     • Regular backup scheduling for critical patient data
     • Secure cloud storage for backups
     • Data recovery solutions after system failures
• Computers, laptops, tablets, mobile cell phones, other mobile devices
• Robot vacuum cleaners, smart faucets
• Wireless speakers, speakers & sound bars, smart speakers, TVs, theaters
• Solar powered path lights, smart lighting settings, wireless lightbulb connectivity
• Internet modems and routers, wireless internet (wi-fi) and networking devices, ethernet cables & wall jacks
• Smart watches
• Air filters / air purifiers, smart ceiling fans
• Smart doorbells, locks, security cameras, security systems, smart alarm systems
• Apple devices and accessories
• Headphones, media streaming devices, gaming and entertainment systems
• Smart Fitness & exercise equipment.

About On-Site, In-Office Services

One appointment reserves one hour of on-site or in-office tech support. After your purchase, you will be able to select the day and time that works for your business. Tech support service hours are Monday to Friday 9am to 5pm.